Privacy Policy
Blueprint Kitchens
Last updated: August 2025
1. Who We Are
Blueprint Kitchens is a kitchen design and installation company based in Falmouth, Cornwall. We specialise in bespoke kitchen design, supply, and installation services across Cornwall.
Contact Details:
Telephone: 01326 744007
Service Areas: Cornwall (Falmouth, Penzance to St Austell)
For privacy-related queries, please contact us using the details above.
2. Information We Collect
When You Contact Us
Name and contact details (phone, email, address)
Details about your kitchen project requirements
Property information relevant to the work
During Our Service
Site measurements and property details
Photos of your existing kitchen/space (with permission)
Preferences and design requirements
Payment information
Website Usage
Basic website analytics (pages visited, duration)
IP address and browser information
Any information you provide through contact forms
We do not use cookies that track personal information.
3. How We Use Your Information
We use your information to:
Provide quotations and design services
Arrange consultations and site visits
Order materials and coordinate installation
Process payments and maintain accounts
Communicate about your project
Comply with legal requirements (tax, health & safety)
4. Legal Basis for Processing
We process your information because:
Contract performance - to deliver the services you've requested
Legitimate interests - to run our business effectively and safely
Legal obligations - for tax records, health & safety compliance
Consent - where you've specifically agreed (e.g., marketing communications)
5. Who We Share Information With
We may share your information with:
Suppliers and manufacturers (to order your kitchen components)
Subcontractors (electricians, plumbers) working on your project
Payment processors (for secure payment handling)
Insurance companies (if required for claims)
Legal/regulatory authorities (if legally required)
We never sell your personal information to third parties.
6. How Long We Keep Information
Project records: 7 years (for warranty and tax purposes)
Financial records: 7 years (HMRC requirements)
Marketing contacts: Until you unsubscribe or request removal
Website analytics: 26 months maximum
7. Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Delete your information (in certain circumstances)
Restrict processing of your information
Object to processing for marketing purposes
Data portability (receive your information in a portable format)
To exercise these rights, contact us on 01326 744007.
8. Marketing Communications
We may send you information about our services if you've expressed interest
You can opt out at any time by contacting us
We do not share your details with other companies for their marketing
9. Data Security
We protect your information by:
Using secure payment systems
Limiting access to authorised personnel only
Regular backup of essential records
Secure disposal of paper records
Password-protected digital systems
10. International Transfers
Your information is processed within the UK. If we need to transfer information internationally, we ensure appropriate safeguards are in place.
11. Complaints
If you're concerned about how we handle your information:
Contact us directly on 01326 744007
Contact the Information Commissioner's Office (ICO) at ico.org.uk
12. Changes to This Policy
We may update this policy occasionally. We'll notify you of significant changes by email or through our website.
13. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
This policy explains how Blueprint Kitchens handles your personal information in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
Contact us: 01326 744007 for any privacy-related questions.
Frequently Asked Questions
Common Questions About Our Bespoke Kitchen Service
How long does a bespoke kitchen project take?
Typically, our projects take 8-12 weeks from design approval to completion. This includes 4-6 weeks for manufacturing your bespoke units and 2-4 weeks for installation, depending on the complexity of your design. We'll provide a detailed timeline during your consultation.
Do you handle all the tradespeople and coordination?
Absolutely. Our full project management service includes coordinating all necessary trades - electricians, plumbers, plasterers, and decorators. You'll have a dedicated project manager who keeps everything running smoothly and keeps you informed throughout.
What's included in your design service?
Our comprehensive design service includes the initial consultation, detailed 3D visualisations, technical drawings, material and finish selection, appliance recommendations, and project planning. The design consultation is completely free with no obligation to proceed.
Do you offer a guarantee on your work?
Yes, we provide a comprehensive guarantee on all our work. Our bespoke units come with a 10-year guarantee, and all installation work is guaranteed for 2 years. We're fully insured and stand behind the quality of our craftsmanship.
Can you work with my existing appliances?
Certainly. We can design your bespoke kitchen around your existing appliances if they're in good condition and suit your new design. Alternatively, we can recommend and supply new appliances that perfectly complement your kitchen's style and functionality.
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