Terms and Conditions

1. About These Terms

These terms and conditions apply to all services provided by Blueprint Kitchens, including kitchen design, supply of kitchen components, and installation services. By engaging our services or using our website, you agree to these terms.

Our Details:

Business Name: Blueprint Kitchens

Telephone: 01326 744007

Service Areas: Cornwall (Falmouth, Penzance to St Austell and surrounding areas)

2. Our Services

We provide:

Bespoke kitchen design consultations

Supply of kitchen units, worktops, and components

Kitchen installation services

Project management from design to completion

All work is carried out by qualified, insured tradespeople to high industry standards.

3. Quotations and Orders

Quotations are valid for 30 days unless otherwise stated

Deposits may be required to secure your project date (typically 25-50% of total cost)

Variations to agreed work may result in additional charges

Payment schedules will be agreed in writing before work commences

All prices include VAT where applicable

4. Design Process

Initial consultations are provided to discuss your requirements

Design proposals remain our intellectual property until full payment

You may request reasonable design modifications during the consultation phase

Final designs must be approved in writing before ordering/installation begins

5. Installation and Timing

We aim to complete work within agreed timeframes

Delays may occur due to unforeseen circumstances (e.g., structural issues, supply delays)

We will keep you informed of any potential delays as soon as possible

Access to the work area must be maintained throughout the project

6. Materials and Workmanship

All materials supplied meet relevant British Standards

We provide warranties on our workmanship (typically 12 months)

Manufacturer warranties apply to supplied appliances and components

Any defects in workmanship will be rectified free of charge during the warranty period

7. Your Responsibilities

Ensure safe access to work areas

Remove personal belongings from work areas

Arrange for adequate utilities (gas, electricity, water) as required

Obtain any necessary planning permissions or building regulations approval

Make final payment within agreed terms

8. Cancellation Rights

Under the Consumer Contracts Regulations 2013:

You have 14 days to cancel after agreeing to our services (cooling-off period)

This right is lost once installation work begins at your request

Bespoke items ordered specifically for your project cannot be cancelled once production starts

Cancellation must be in writing

9. Limitation of Liability

Our liability is limited to the cost of remedying defective work

We are not liable for consequential losses (e.g., alternative accommodation costs)

We maintain appropriate public liability insurance

Nothing limits our liability for death, personal injury, or fraud

10. Force Majeure

We are not liable for delays caused by circumstances beyond our control, including severe weather, supply chain disruptions, or government restrictions.

11. Complaints

If you have concerns about our service:

Contact us directly on 01326 744007

We aim to resolve complaints within 14 days

If unresolved, you may contact Citizens Advice or Trading Standards

12. Data Protection

Your personal information is handled in accordance with our Privacy Policy and UK GDPR requirements.

13. General

These terms are governed by English law

Any disputes will be subject to the jurisdiction of English courts

If any term becomes unenforceable, the remaining terms continue in force

We may update these terms with reasonable notice

For questions about these terms, please contact us on 01326 744007